When you have at least one server license covered with software assurance sa you get a complimentary phone support incident, plus unlimited web support for all the servers covered with sa. Microsoft software assurance benefit changes interlink cloud blog. Your software assurance benefits manager uses the volume licensing service center to set up a list of approved personnel who may initiate support requests, and equips them with appropriate software. This guide summarizes software assurance sa benefits that are described in multiple microsoft documents, particularly the microsoft. In addition, customers with software assurance receive access to the following additional benefits. Support for software that has been legitimately licensed is a licensing right.
Sa contains a range of benefits which provide technology, services and support to manage the software lifecycle. Standard subscription benefits plus 24x7 technical support, access to online training, and to mitel performance analytics. Find the sa access id located near the top of the 24x7 problem resolution support benefits details page and give this information to your it staff. Windows 7 enterprise the benefits of having software assurance. Benefits taken from sa website see also licensing name description software lifecycle 24x7. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Software assurance versus premier support miro consulting. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and credit toward unified support. Benefits taken from sa website see also licensing name description software lifecycle 24x7 problem resolution support enhances existing premier support agreements by providing aroundthe. Software assurance benefits administrator to manage vouchers. Oct 07, 2010 your organizations investment in software assurance determines the number of phone support incidents you are eligible to receive. Download the software licensing advisors guide to microsoft. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume.
Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. We electively offer it as an alternative to an instant purchase. Microsoft plans to bolster the software assurance component of its volume. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Learn what changes microsoft is making to software assurance, specifically with planning services, training vouchers, and 24x7 problem. Software assurance benefits software assurance sa is included in many microsoft volume licensing programs open value, open value subscription, enterprise agreement, enterprise subscription agreement and is an optional purchase in others open, select plus, mpsa.
Review the microsoft product terms, check your benefits, or contact your microsoft account manager or microsoft partner for more details. The value and benefit gained under microsoft volume licensing programs and through use of microsoft software and services may vary by customer. Server 2012 r2 without software assurance is not that expensive. These are used to send staff on the usually 3 or 5day technical. Software assurance is available exclusively through microsoft volume licensingthe most costeffective, flexible, and manageable way to acquire microsoft software and cloud. Software assurance benefits calculated by this tool are an estimate only, and the results generated do not constitute an offer. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. For assistance with benefits activation, please contact the microsoft. The number of support incidents vary by customer and are based on the type of volume licensing agreement and qualifying products. New software assurance benefits to include 24x7 support, virtual pc express by scott bekker. Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. Microsoft software assurance benefits for office can help your organization accelerate deployment and improve enduser. Your software assurance benefits manager uses the volume licensing service center to set up a list of approved personnel who may initiate support requests, and equips them with appropriate software assurance access ids.
Microsoft have announced from february 2020 changes will be made to their software assurance benefits sab program. It can combine the latest software with telephone support available 24 hours a. Software assurance sa is a comprehensive microsoft maintenance program that unlocks the full flexibility for accessing and running the latest versions of your licensed products. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does. The advance software assurance contract has a minimum term of three years. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend.
Microsoft software assurance sa is a microsoft maintenance program aimed at business. Customers should refer to their agreements for a full understanding of their rights and obligations under microsofts volume licensing programs. Through software assurance, you have access to valuable deployment planning. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Microsoft software assurance new and enhanced benefits enhancements to software assurance benefits will offer customers 24x7 businesscritical support, improved deployment and manageability, greater cost savings, and more technology protection. Microsoft volume licensing microsoft software assurance. Software assurance benefits help you take full advantage of your investments in it.
Microsoft remove more software assurance benefits the itam. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases. Microsoft plans to bolster the software assurance component of. Software assurance is defined as t he level of confidence that software is free from vulnerabilities, either intentionally designed into the software or accidentally inserted at any time during its life cycle, and that the software functions in an intended manner the objective of nasa software assurance and software safety is to ensure that the processes. How to activate your software assurance benefits microsoft. Visit the software assurance website for more information about training benefits. Windows 7 enterprise the benefits of having software. After you have signed a licensing agreement that includes software assurance, you will need to activate many of your benefits online before you can begin using them. Contact your partner for more information about what benefits you may be eligible to use. The software assurance benefits calculator is an online tool to calculate estimated software assurance benefits that customers may be entitled to. You are entitled to support by virtue of purchasing the license. These benefits can vary by volume licensing program such as an enterprise agreement or open value agreement, and the number of qualifying licenses you have enrolled in software assurance.
Microsoft plans to bolster the software assurance component of its. List of benefits here are the software assurance and services benefits offered at the time this guide was written. To determine your software assurance benefits, use the volume licensing service center. Microsoft software assurance benefits changes impacting. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Software assurance benefits are designed to help you realize the full value of your software. The number of phone incidents available to you depends on your software assurance investment. Zones licensing experts provide guidance, product support, and deployment planning, as we help ensure you make maximum use of your benefits. Another popular sa benefit being removed is technical training vouchers. The frequently asked questions faqs for the volume. Microsoft vlsc software assurance guide welcome to software assurance.
These benefits are specific to the microsoft products offered through techsoup and might be different from software assurance benefits obtained through other channels. Microsoft updates to software assurance sa, beginning. Microsoft software assurance for volume licensing can help reduce the time, cost, and complexity of a windows migration while ensuring your organization maximizes the business value of your software investment. The product does not have to be under the agreement under which you qualify for software assurance, nor does it need to be covered with software assurance. Software assurance benefits chart software assurance software assurance. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does not have software assurance coverage. Dec 06, 2015 if you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Sa benefits include software upgrades during the term of the coverage, enduser elearning, 24x7 web support, and access to microsofts comprehensive technical. Sa is a real hit or miss solution depending on the companys needs. Software assurance benefits microsoft volume licensing. These benefits can be viewed from the software assurance page in the volume licensing service center vlsc.
Your organizations investment in software assurance determines the number of phone support incidents you are eligible to receive. The phased retirement of software assurance training voucher benefit, and putting a major effort into improving access to new skills programs and platforms. Recognizing that software security is fundamentally a software engineering issue that must be addressed. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. These soontoberetired benefits will include deployment planning services, training vouchers, and 24x7 problem resolution support. Microsoft remove more software assurance benefits the. Microsoft is retiring some of the key and most valuable benefits of its software assurance benefit sab program. Software assurance spans microsoft s range of software products and services, including the windows operating system, microsoft office, exchange, sql server, and many others. See the table below for a summary of benefits provided by products that include software assurance. Mar 24, 2017 your software assurance benefits are determined by your volume licensing agreement such as an enterprise agreement or open value agreement and the number of qualifying licenses that you have with software assurance. We consider it advantageous because the annual fee for the first three years is exactly one third of the price for an instant purchase, which comes without upgrades. Sep 04, 2009 5 windows virtual enterprise centralized desktop for software assurance windows vecd is an annual devicebased subscription that enables organizations to license virtual copies of windows 7 or prior os versions in a variety of user scenarios.
Solved microsoft sa software assurance 24x7 support. Use this chart to compare software assurance benefits across microsoft commercial licensing programs. Software assurance benefits chart commercial and government. In february 2020, microsoft will begin the phaseout of these benefits, so taking the time to understand the changes and put a plan together is important so you dont miss the deadlines. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Glean the most from microsoft software investments with software assurance for volume licensing. Microsoft updates to software assurance sa, beginning february. Microsoft plans to bolster the software assurance component of its volume licensing program next month with several additional benefits covering deployment services, enhanced support, training and exclusive software, according to a source familiar with microsofts plans. How many software assurance support incidents do i get with software assurance. Changes to microsoft software assurance benefits program.
Microsoft software assurance support incident submission. These benefits are specific to the microsoft products offered through techsoup and might be different from software. Software assurance by product microsoft volume licensing. Software assurance sa is included in many microsoft licensing programs, and is an optional purchase on others. Software assurance strengthen your purchasing power. Software assurance benefits included with microsoft donations. The point of buying it with software assurance, means you get upgrade rights when the next server version is released. Entitlement summary for more details about software assurance entitlements through the mpsa, visit software assurance through mpsa. Software assurance by benefit microsoft volume licensing. To initiate a 24x7 support incident through microsoft support. Louisiana computer networking and support for software assurance. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and.
Your software assurance benefits are determined by your volume. Microsoft microsoft 24x7 support microsoft sa planning services microsoft sa training vouchers microsoft software assurance software assurance benefits about rich gibbons rich has been in the world of it and software licensing since 2003, having been a software sales manager for a var, a microsoft licensing endorsed trainer. Standard subscription benefits plus 24x7 technical support, access to online training, and to mitel performance analytics monitoring and analytics. As microsoft adapt to new customers needs, they will be updating sabs to ensure they stay relevant and useful to customers. Microsoft is making changes to software assurance, specifically with planning services, training vouchers, and 24x7 problem resolution support. Establish software assurance managers before you can use your software assurance benefits, your organization needs to identify and establish one or more individuals as software assurance managers using the vlsc. These benefits are called software assurance benefits sab and come with consulting services credit, training vouchers for use with ctecs, elearning subscriptions,etc. Indicates benefits that may also be available to customers licensed for microsoft intune andor windows vda subscription. Software assurance benefits chart software assurance software assurance overview volume licensing service center vlsc vlsc software assurance guide vlsc sign in to microsoft business center. Sa benefits are managed through the volume licensing service center vlsc to.
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